Virgin Media Broadband

[JAC]

@phenomlab said in Virgin Media Broadband:

@jac Great. Get that done and you’re almost set

One thing we might have is what’s known as subnet overlap. This is where two devices are attempting to issue network IP addresses from the same range which will cause problems. We’ll need to test that, but it can wait until you’re done with the setup.

Many thanks mate.

[phenomlab]

@jac Two possible reasons - either 5Ghz isn’t setup on the router, or that’s someone else’s access point

[JAC]

@jac so now I need to connect to the IP address given before and enter the login details?

[phenomlab]

@jac No, that was for the Virgin Hub. There should be a default IP address for that new router. Have a look in the manual. They tend to be all the same out of the factory. Username/Password is probably something really weak like admin/admin

https://www.cleancss.com/router-default/Tenda

[JAC]

@phenomlab the SSID address is the same as the virgin one? Loads up Hub 3.0 settings?

[JAC]

@jac

[phenomlab]

@jac No, you should be accessing the Tenda router now ? You’ll need to access it from the device you connected to it with. Make sure you’re connected to the Tenda router Wifi and not the hub itself.

[JAC]

@phenomlab said in Virgin Media Broadband:

@jac No, you should be accessing the Tenda router now ? You’ll need to access it from the device you connected to it with. Make sure you’re connected to the Tenda router Wifi and not the hub itself.

Hmm! .

I am connected to the Tenda router yes mate but when I put in the details it just loads up the virgin hub settings. Strange.

[phenomlab]

@jac What device are you using ? Is it a laptop ?

[JAC]

Ok…

I’m connected to Tenda on the tablet and doing a Google search and it brings back results?

[JAC]

@phenomlab said in Virgin Media Broadband:

@jac What device are you using ? Is it a laptop ?

Tablet mate.

[phenomlab]

@jac Yes, it’s connected, but we need to determine what address it has. Does the tablet have 4G (a SIM card) or is it Wifi only ?

[JAC]

@phenomlab WiFi only pal.

[phenomlab]

@phenomlab I’m going to need access to your Virgin Hub mate. Can you do the following

1. On the Virgin hub

2. Enable remote access and save
3. On any machine you have, go to https://whatsmyip.org
4. It’ll respond with Your IP Address is x.x.x.x (where x.x.x.x is the IP address)
5. Send me the IP address and the password to access your hub via PM

Thanks

[JAC]

@jac ok so I’ve got an image I’d like to share with you over on Discord.

I’ve clicked manage router and it’s now loaded this.

[JAC]

@jac said in Virgin Media Broadband:

@jac ok so I’ve got an image I’d like to share with you over on Discord.

I’ve clicked manage router and it’s now loaded this.

We got there in the end Mark .

Many thanks for all your help as always mate, it just shows how helpful this forum and your services are, you really do go above and beyond!

[JAC]

Will be testing this further later on, it seemed to work very well last night.

[JAC]

@phenomlab

I need to replicate what you helped me achieve with the Power line adapters.

I’m looking to do the same for my grandad, will these do the job? - https://www.amazon.co.uk/dp/B0746H97SX/ref=cm_sw_r_apan_glt_i_MNKKPJ2XZ5ZZCVX8AWB5?_encoding=UTF8&psc=1

Many thanks

[JAC]

@jac said in Virgin Media Broadband:

@phenomlab

I need to replicate what you helped me achieve with the Power line adapters.

I’m looking to do the same for my grandad, will these do the job? - https://www.amazon.co.uk/dp/B0746H97SX/ref=cm_sw_r_apan_glt_i_MNKKPJ2XZ5ZZCVX8AWB5?_encoding=UTF8&psc=1

Many thanks

Virgin media customer also.

I wonder if these would be better for me to switch to these also, or whether there wouldn’t be any difference?

[phenomlab]

@jac said in Virgin Media Broadband:

will these do the job?

Yep, they are fine.