Virgin Media Broadband

[JAC]

@jac hopefully it isn’t sensitive information. Feel free to remove once discussed.

[phenomlab]

@jac Yep - all good.

Now for the “fun” part.

We need to ensure that the new router is in fact going to act as a Wifi access point in it’s own right. We need to do the following

1. Take another device - laptop, phone, whatever, up into the room where the new router is
2. Disconnect from any current Wifi connections and search for the SSID that is provided by the new router
3. Connect to the Wifi point (new router) using the PSK (password) that should also be set as default (this should all be in the box)
4. Test the Wifi connection once validated

[phenomlab]

@jac said in Virgin Media Broadband:

hopefully it isn’t sensitive information. Feel free to remove once discussed.

It’s only the device MAC addresses. There’s nothing sensitive there as there is no attribution to any IP addresses. I can remove if you’d prefer.

[JAC]

@phenomlab said in Virgin Media Broadband:

Take another device - laptop, phone, whatever, up into the room where the new router is
Disconnect from any current Wifi connections and search for the SSID that is provided by the new router

Commencing…

[JAC]

@jac

[JAC]

@jac it will be the top one I chose won’t it?

[phenomlab]

@jac Good. That means it has two frequencies. 5Ghz will be faster (but supports less distance from the router) so try that first.

[JAC]

@phenomlab ok great, says connected ( which now needs setting up )

[JAC]

@phenomlab strangely enough as soon as I connected to the 5G one my internet wouldn’t load. I then connected to the other one and it loads. Is that normal? Will try repeat.

[phenomlab]

@jac Great. Get that done and you’re almost set

One thing we might have is what’s known as subnet overlap. This is where two devices are attempting to issue network IP addresses from the same range which will cause problems. We’ll need to test that, but it can wait until you’re done with the setup.

[JAC]

@phenomlab said in Virgin Media Broadband:

@jac Great. Get that done and you’re almost set

One thing we might have is what’s known as subnet overlap. This is where two devices are attempting to issue network IP addresses from the same range which will cause problems. We’ll need to test that, but it can wait until you’re done with the setup.

Many thanks mate.

[phenomlab]

@jac Two possible reasons - either 5Ghz isn’t setup on the router, or that’s someone else’s access point

[JAC]

@jac so now I need to connect to the IP address given before and enter the login details?

[phenomlab]

@jac No, that was for the Virgin Hub. There should be a default IP address for that new router. Have a look in the manual. They tend to be all the same out of the factory. Username/Password is probably something really weak like admin/admin

https://www.cleancss.com/router-default/Tenda

[JAC]

@phenomlab the SSID address is the same as the virgin one? Loads up Hub 3.0 settings?

[JAC]

@jac

[phenomlab]

@jac No, you should be accessing the Tenda router now ? You’ll need to access it from the device you connected to it with. Make sure you’re connected to the Tenda router Wifi and not the hub itself.

[JAC]

@phenomlab said in Virgin Media Broadband:

@jac No, you should be accessing the Tenda router now ? You’ll need to access it from the device you connected to it with. Make sure you’re connected to the Tenda router Wifi and not the hub itself.

Hmm! .

I am connected to the Tenda router yes mate but when I put in the details it just loads up the virgin hub settings. Strange.

[phenomlab]

@jac What device are you using ? Is it a laptop ?

[JAC]

Ok…

I’m connected to Tenda on the tablet and doing a Google search and it brings back results?