Virgin Media Broadband
Solved
General
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@phenomlab said in Virgin Media Broadband:
Take another device - laptop, phone, whatever, up into the room where the new router is
Disconnect from any current Wifi connections and search for the SSID that is provided by the new routerCommencing…
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@jac it will be the top one I chose won’t it?
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@jac Good. That means it has two frequencies. 5Ghz will be faster (but supports less distance from the router) so try that first.
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@phenomlab ok great, says connected ( which now needs setting up
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@jac Good. That means it has two frequencies. 5Ghz will be faster (but supports less distance from the router) so try that first.
@phenomlab strangely enough as soon as I connected to the 5G one my internet wouldn’t load. I then connected to the other one and it loads. Is that normal? Will try repeat.
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@phenomlab ok great, says connected ( which now needs setting up
)@jac Great. Get that done and you’re almost set
One thing we might have is what’s known as subnet overlap. This is where two devices are attempting to issue network IP addresses from the same range which will cause problems. We’ll need to test that, but it can wait until you’re done with the setup.
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@jac Great. Get that done and you’re almost set
One thing we might have is what’s known as subnet overlap. This is where two devices are attempting to issue network IP addresses from the same range which will cause problems. We’ll need to test that, but it can wait until you’re done with the setup.
@phenomlab said in Virgin Media Broadband:
@jac Great. Get that done and you’re almost set
One thing we might have is what’s known as subnet overlap. This is where two devices are attempting to issue network IP addresses from the same range which will cause problems. We’ll need to test that, but it can wait until you’re done with the setup.
Many thanks mate.
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@phenomlab strangely enough as soon as I connected to the 5G one my internet wouldn’t load. I then connected to the other one and it loads. Is that normal? Will try repeat.
@jac Two possible reasons - either 5Ghz isn’t setup on the router, or that’s someone else’s access point
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@phenomlab said in Virgin Media Broadband:
@jac Great. Get that done and you’re almost set
One thing we might have is what’s known as subnet overlap. This is where two devices are attempting to issue network IP addresses from the same range which will cause problems. We’ll need to test that, but it can wait until you’re done with the setup.
Many thanks mate.
@jac so now I need to connect to the IP address given before and enter the login details?
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@jac so now I need to connect to the IP address given before and enter the login details?
@jac No, that was for the Virgin Hub. There should be a default IP address for that new router. Have a look in the manual. They tend to be all the same out of the factory. Username/Password is probably something really weak like
admin/admin -
@jac No, that was for the Virgin Hub. There should be a default IP address for that new router. Have a look in the manual. They tend to be all the same out of the factory. Username/Password is probably something really weak like
admin/admin@phenomlab the SSID address is the same as the virgin one? Loads up Hub 3.0 settings?
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@phenomlab the SSID address is the same as the virgin one? Loads up Hub 3.0 settings?
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@phenomlab the SSID address is the same as the virgin one? Loads up Hub 3.0 settings?
@jac No, you should be accessing the Tenda router now ? You’ll need to access it from the device you connected to it with. Make sure you’re connected to the Tenda router Wifi and not the hub itself.
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@jac No, you should be accessing the Tenda router now ? You’ll need to access it from the device you connected to it with. Make sure you’re connected to the Tenda router Wifi and not the hub itself.
@phenomlab said in Virgin Media Broadband:
@jac No, you should be accessing the Tenda router now ? You’ll need to access it from the device you connected to it with. Make sure you’re connected to the Tenda router Wifi and not the hub itself.
Hmm!
.I am connected to the Tenda router yes mate but when I put in the details it just loads up the virgin hub settings. Strange.
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@phenomlab said in Virgin Media Broadband:
@jac No, you should be accessing the Tenda router now ? You’ll need to access it from the device you connected to it with. Make sure you’re connected to the Tenda router Wifi and not the hub itself.
Hmm!
.I am connected to the Tenda router yes mate but when I put in the details it just loads up the virgin hub settings. Strange.
@jac What device are you using ? Is it a laptop ?
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@phenomlab said in Virgin Media Broadband:
@jac No, you should be accessing the Tenda router now ? You’ll need to access it from the device you connected to it with. Make sure you’re connected to the Tenda router Wifi and not the hub itself.
Hmm!
.I am connected to the Tenda router yes mate but when I put in the details it just loads up the virgin hub settings. Strange.
Ok…
I’m connected to Tenda on the tablet and doing a Google search and it brings back results?
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@phenomlab said in Virgin Media Broadband:
@jac What device are you using ? Is it a laptop ?
Tablet mate.
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Ok…
I’m connected to Tenda on the tablet and doing a Google search and it brings back results?
@jac Yes, it’s connected, but we need to determine what address it has. Does the tablet have 4G (a SIM card) or is it Wifi only ?
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@jac Yes, it’s connected, but we need to determine what address it has. Does the tablet have 4G (a SIM card) or is it Wifi only ?
@phenomlab WiFi only pal.
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@jac Yes, it’s connected, but we need to determine what address it has. Does the tablet have 4G (a SIM card) or is it Wifi only ?
@phenomlab I’m going to need access to your Virgin Hub mate. Can you do the following
- On the Virgin hub
- Enable remote access and save
- On any machine you have, go to https://whatsmyip.org
- It’ll respond with Your IP Address is x.x.x.x (where x.x.x.x is the IP address)
- Send me the IP address and the password to access your hub via PM
Thanks
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