Virgin Media Broadband

[JAC]

@phenomlab said in Virgin Media Broadband:

Here’s my speed test from home - Cat 6 cabling

Wow!!

How on earth did you get them speeds

[phenomlab]

@jac Because I have the 380mbps package 🤭

[JAC]

@phenomlab said in Virgin Media Broadband:

@jac Because I have the 380mbps package 🤭

What I mean is have you just got the regular Virgin Hub? I have 256 mbps mate and it doesn’t work as you’ve seen .

[phenomlab]

@jac Yes, I do

[JAC]

@phenomlab said in Virgin Media Broadband:

@jac Because I have the 380mbps package 🤭

We talked about this a while ago but I need to definitely invest in a different hub.

[phenomlab]

@jac Can you send a picture of what your existing hub looks like ? Wondering if mine is next generation.

[JAC]

@phenomlab said in Virgin Media Broadband:

@jac Can you send a picture of what your existing hub looks like ? Wondering if mine is next generation.

https://www.ispreview.co.uk/wp-content/uploads/2020/08/nggallery_import/virgin_media_superhub_3_router.jpg

[phenomlab]

@jac said in Virgin Media Broadband:

@phenomlab said in Virgin Media Broadband:

@jac Can you send a picture of what your existing hub looks like ? Wondering if mine is next generation.

https://www.ispreview.co.uk/wp-content/uploads/2020/08/nggallery_import/virgin_media_superhub_3_router.jpg

Exactly the same as mine

[JAC]

@phenomlab said in Virgin Media Broadband:

@jac said in Virgin Media Broadband:

@phenomlab said in Virgin Media Broadband:

@jac Can you send a picture of what your existing hub looks like ? Wondering if mine is next generation.

https://www.ispreview.co.uk/wp-content/uploads/2020/08/nggallery_import/virgin_media_superhub_3_router.jpg

Exactly the same as mine

Like you say mate something is definitely wrong. The Hub 4 is only for 1Gb customers so there’s no chance of a new box, maybe a replacement box but it is probably worth it in my case to invest in something.

Bizarre, now I’m back from work, I’ve come upstairs to test again and only getting just over 6mbps!!!

[phenomlab]

@jac said in Virgin Media Broadband:

only getting just over 6mbps!!!

W…T…F ??

[JAC]

@phenomlab said in Virgin Media Broadband:

@jac said in Virgin Media Broadband:

only getting just over 6mbps!!!

W…T…F ??

Yep, crazy! I wonder if I’d have a leg to stand on to ask for some money off this month, or whether it’s just being petty

[phenomlab]

@jac You can certainly try, although they will do a speed test to the hub itself, and that’s where they hand off. Good luck

[JAC]

@phenomlab said in Virgin Media Broadband:

@jac You can certainly try, although they will do a speed test to the hub itself, and that’s where they hand off. Good luck

Thanks mate

[JAC]

@phenomlab

Via a speed test on TV with VPN off speeds of just over 40mbps.

With VPN on speeds of almost 90mbps.

I wonder if this is even possible

[phenomlab]

@jac That makes no sense whatsoever to me. Because of the way a VPN works, the traffic is encapsulated (an encrypted “wrapper”) so the data and associated payload needs to be continuously decrypted and encrypted to be understood at the same time as being protected in transit.

This inevitably produces overhead and will usually always slow the connection - not speed it up. I’m certainly interested to hear the findings.

[JAC]

@phenomlab said in Virgin Media Broadband:

@jac That makes no sense whatsoever to me. Because of the way a VPN works, the traffic is encapsulated (an encrypted “wrapper”) so the data and associated payload needs to be continuously decrypted and encrypted to be understood at the same time as being protected in transit.

This inevitably produces overhead and will usually always slow the connection - not speed it up. I’m certainly interested to hear the findings.

Me neither mate, even the staff at Virgin have no clue, and I know they aren’t trained on it but they can’t find anything wrong, obviously there is and I suspect they’ll just change the box and booster and it’ll all be ok again, although I’m at work so I’m hoping the wife is able to explain properly and get it fixed

The issue with varied faster speeds when connected to VPN isn’t always the case but it’s certainly strange that especially when running a test via the shield box they were other double the speed. .

[JAC]

Not at home so unable to confirm if everything is ok. Apparently plugging the booster into an extension wire is a no no as it effects the signal boosting massively!

The engineer phoned me with a few other issues he’d fixed and ran a test and said everything is working fine now as it should and the speeds are good.

[phenomlab]

@jac said in Virgin Media Broadband:

The real issue is I don’t want a booster in the bedroom that’s why it’s in a different room what I would have thought would be close enough.

That solely depends on what’s in between those rooms in terms of obstacles

[JAC]

@phenomlab said in Virgin Media Broadband:

@jac said in Virgin Media Broadband:

The real issue is I don’t want a booster in the bedroom that’s why it’s in a different room what I would have thought would be close enough.

That solely depends on what’s in between those rooms in terms of obstacles

It’s a tough one isn’t it, the hub is Downstairs next to the TV, but ideally you’d want the hub in the middle of the house wouldn’t you? I know it sounds silly.

[phenomlab]

@jac said in Virgin Media Broadband:

ideally you’d want the hub in the middle of the house wouldn’t you?

Not necessarily. Much of this depends on the actual range of the WiFi. In most cases, 5Ghz will be faster but has less of a range. 2 5Ghz is slightly slower, but can stretch further. It may be a good test to see if the device you are connecting with can switch between these two frequencies.

Failing that, you can force the frequency on the hub itself.