Virgin Media Broadband
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General
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@jac yes, they’ve tested it to the Virgin hub. If the engineer determines that the hub itself is fine, you’re on your own.
This is why I mentioned testing with a network cable so you can eliminate WiFi related issues. Another test would be to stand close to the hub and test again. WiFi doesn’t perform too well through solid walls for example and it’s easily distorted by overhead lighting.
@phenomlab said in Virgin Media Broadband:
@jac yes, they’ve tested it to the Virgin hub. If the engineer determines that the hub itself is fine, you’re on your own.
This is why I mentioned testing with a network cable so you can eliminate WiFi related issues. Another test would be to stand close to the hub and test again. WiFi doesn’t perform too well through solid walls for example and it’s easily distorted by overhead lighting.
Ok so I’ve done a few more tests.
Well basically I’ve stood next to the closest booster and that shows a great speed as shown below.
And then as soon as I get upstairs in a certain room it goes back down to 25mbps!
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@phenomlab said in Virgin Media Broadband:
@jac yes, they’ve tested it to the Virgin hub. If the engineer determines that the hub itself is fine, you’re on your own.
This is why I mentioned testing with a network cable so you can eliminate WiFi related issues. Another test would be to stand close to the hub and test again. WiFi doesn’t perform too well through solid walls for example and it’s easily distorted by overhead lighting.
Ok so I’ve done a few more tests.
Well basically I’ve stood next to the closest booster and that shows a great speed as shown below.
And then as soon as I get upstairs in a certain room it goes back down to 25mbps!
@jac Yep. That’s an issue inside your house then mate
I fully expected this to be the case. You may have to replace that booster. Do you know if it operates on 2.4Ghz or 5 ? -
Here’s my speed test from home - Cat 6 cabling
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@jac Yep. That’s an issue inside your house then mate
I fully expected this to be the case. You may have to replace that booster. Do you know if it operates on 2.4Ghz or 5 ?@phenomlab said in Virgin Media Broadband:
@jac Yep. That’s an issue inside your house then mate
I fully expected this to be the case. You may have to replace that booster. Do you know if it operates on 2.4Ghz or 5 ?180mbps was with the VPN.
It’s this one displayed here - https://www.virginmedia.com/help/virgin-media-booster-troubleshooting
I’m not sure on the frequency mate, I can look tomorrow if that helps?
The real issue is I don’t want a booster in the bedroom that’s why it’s in a different room what I would have thought would be close enough.
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@phenomlab said in Virgin Media Broadband:
Here’s my speed test from home - Cat 6 cabling
Wow!!
How on earth did you get them speeds
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@phenomlab said in Virgin Media Broadband:
Here’s my speed test from home - Cat 6 cabling
Wow!!
How on earth did you get them speeds
@jac Because I have the 380mbps package 🤭
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@phenomlab said in Virgin Media Broadband:
@jac Because I have the 380mbps package 🤭
What I mean is have you just got the regular Virgin Hub? I have 256 mbps mate and it doesn’t work as you’ve seen
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@phenomlab said in Virgin Media Broadband:
@jac Because I have the 380mbps package 🤭
What I mean is have you just got the regular Virgin Hub? I have 256 mbps mate and it doesn’t work as you’ve seen
.@jac Yes, I do
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@phenomlab said in Virgin Media Broadband:
@jac Because I have the 380mbps package 🤭
We talked about this a while ago but I need to definitely invest in a different hub.
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@phenomlab said in Virgin Media Broadband:
@jac Because I have the 380mbps package 🤭
We talked about this a while ago but I need to definitely invest in a different hub.
@jac Can you send a picture of what your existing hub looks like ? Wondering if mine is next generation.
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@jac Can you send a picture of what your existing hub looks like ? Wondering if mine is next generation.
@phenomlab said in Virgin Media Broadband:
@jac Can you send a picture of what your existing hub looks like ? Wondering if mine is next generation.
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@phenomlab said in Virgin Media Broadband:
@jac Can you send a picture of what your existing hub looks like ? Wondering if mine is next generation.
@jac said in Virgin Media Broadband:
@phenomlab said in Virgin Media Broadband:
@jac Can you send a picture of what your existing hub looks like ? Wondering if mine is next generation.
Exactly the same as mine
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@jac said in Virgin Media Broadband:
@phenomlab said in Virgin Media Broadband:
@jac Can you send a picture of what your existing hub looks like ? Wondering if mine is next generation.
Exactly the same as mine
@phenomlab said in Virgin Media Broadband:
@jac said in Virgin Media Broadband:
@phenomlab said in Virgin Media Broadband:
@jac Can you send a picture of what your existing hub looks like ? Wondering if mine is next generation.
Exactly the same as mine
Like you say mate something is definitely wrong. The Hub 4 is only for 1Gb customers so there’s no chance of a new box, maybe a replacement box but it is probably worth it in my case to invest in something.
Bizarre, now I’m back from work, I’ve come upstairs to test again and only getting just over 6mbps!!!
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@phenomlab said in Virgin Media Broadband:
@jac said in Virgin Media Broadband:
@phenomlab said in Virgin Media Broadband:
@jac Can you send a picture of what your existing hub looks like ? Wondering if mine is next generation.
Exactly the same as mine
Like you say mate something is definitely wrong. The Hub 4 is only for 1Gb customers so there’s no chance of a new box, maybe a replacement box but it is probably worth it in my case to invest in something.
Bizarre, now I’m back from work, I’ve come upstairs to test again and only getting just over 6mbps!!!
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@phenomlab said in Virgin Media Broadband:
@jac said in Virgin Media Broadband:
only getting just over 6mbps!!!
W…T…F ??
Yep, crazy! I wonder if I’d have a leg to stand on to ask for some money off this month, or whether it’s just being petty
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@phenomlab said in Virgin Media Broadband:
@jac said in Virgin Media Broadband:
only getting just over 6mbps!!!
W…T…F ??
Yep, crazy! I wonder if I’d have a leg to stand on to ask for some money off this month, or whether it’s just being petty
@jac You can certainly try, although they will do a speed test to the hub itself, and that’s where they hand off. Good luck
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@jac You can certainly try, although they will do a speed test to the hub itself, and that’s where they hand off. Good luck
@phenomlab said in Virgin Media Broadband:
@jac You can certainly try, although they will do a speed test to the hub itself, and that’s where they hand off. Good luck
Thanks mate
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@jac You can certainly try, although they will do a speed test to the hub itself, and that’s where they hand off. Good luck
Via a speed test on TV with VPN off speeds of just over 40mbps.
With VPN on speeds of almost 90mbps.
I wonder if this is even possible
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Via a speed test on TV with VPN off speeds of just over 40mbps.
With VPN on speeds of almost 90mbps.
I wonder if this is even possible
@jac That makes no sense whatsoever to me. Because of the way a VPN works, the traffic is encapsulated (an encrypted “wrapper”) so the data and associated payload needs to be continuously decrypted and encrypted to be understood at the same time as being protected in transit.
This inevitably produces overhead and will usually always slow the connection - not speed it up. I’m certainly interested to hear the findings.
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@jac That makes no sense whatsoever to me. Because of the way a VPN works, the traffic is encapsulated (an encrypted “wrapper”) so the data and associated payload needs to be continuously decrypted and encrypted to be understood at the same time as being protected in transit.
This inevitably produces overhead and will usually always slow the connection - not speed it up. I’m certainly interested to hear the findings.
@phenomlab said in Virgin Media Broadband:
@jac That makes no sense whatsoever to me. Because of the way a VPN works, the traffic is encapsulated (an encrypted “wrapper”) so the data and associated payload needs to be continuously decrypted and encrypted to be understood at the same time as being protected in transit.
This inevitably produces overhead and will usually always slow the connection - not speed it up. I’m certainly interested to hear the findings.
Me neither mate, even the staff at Virgin have no clue, and I know they aren’t trained on it but they can’t find anything wrong, obviously there is and I suspect they’ll just change the box and booster and it’ll all be ok again, although I’m at work so I’m hoping the wife is able to explain properly and get it fixed
The issue with varied faster speeds when connected to VPN isn’t always the case but it’s certainly strange that especially when running a test via the shield box they were other double the speed.
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