Virgin Media Broadband

[phenomlab]

@jac If you look at the green activity lights on the powerline adapters (in both rooms) you should see they are flashing?

[JAC]

@phenomlab said in Virgin Media Broadband:

@jac Do you have login access to your Virgin Hub ? We need to ensure that this new router has collected a network address from the hub itself (which it should have done)

I think it’s on the bottom of the box mate, will check.

[JAC]

@jac would this work in the next room or does it have to be in the main room?

[phenomlab]

@jac Yes, there’s a slide-out red tag that has the details on it (provided you haven’t previously removed it)

[phenomlab]

@jac said in Virgin Media Broadband:

would this work in the next room or does it have to be in the main room?

If you are referring to accessing the Virgin Media Hub, then it’ll work from anywhere provided you have an adequate Wifi connection

[JAC]

@phenomlab said in Virgin Media Broadband:

@jac No. Do the following

1. Plug one powerline adapter into the wall next to the Virgin Hub
2. Plug a network cable into the powerline adapter you just plugged in, and then plug the other end of the cable into the Virgin Hub (any free port)
3. Plug the remaining powerline adapter into the wall in the room where you want the router to live
4. Plug a network cable into the powerline adapter you just plugged in, and then plug the other end of the cable into the new router into the WAN port
5. Power on the router (and powerline adapters if you haven’t already)

Let me know when you are finished with that

Done all

[JAC]

@phenomlab said in Virgin Media Broadband:

@jac Yes, there’s a slide-out red tag that has the details on it (provided you haven’t previously removed it)

Thanks, do I need this right now mate?

[JAC]

@phenomlab said in Virgin Media Broadband:

@jac said in Virgin Media Broadband:

would this work in the next room or does it have to be in the main room?

If you are referring to accessing the Virgin Media Hub, then it’ll work from anywhere provided you have an adequate Wifi connection

Sorry mate I was referring to having it in the next room instead of the one we sleep in?

[phenomlab]

@jac Ideally yes as we need to ensure that the new router has connected itself to the hub

[JAC]

@phenomlab no problem, I’ll get it.

As for the power line adapters they are just green.

[JAC]

@jac

No flash yet, I guess they haven’t been synced up etc.

[JAC]

@phenomlab said in Virgin Media Broadband:

@jac Ideally yes as we need to ensure that the new router has connected itself to the hub

Got this now.

[phenomlab]

@jac the three lights indicates a good connection, so that should be ok.

[JAC]

@phenomlab said in Virgin Media Broadband:

@jac the three lights indicates a good connection, so that should be ok.

Great

[JAC]

@jac said in Virgin Media Broadband:

@phenomlab said in Virgin Media Broadband:

@jac Ideally yes as we need to ensure that the new router has connected itself to the hub

Got this now.

This has the WiFi network name (SSID) and WiFi password on it, is that the one?

[phenomlab]

@jac If you try accessing the hub directly on http://192.168.0.1/ it should pop up with a screen asking for a password (which should actually be on the tag you have)

[JAC]

@phenomlab said in Virgin Media Broadband:

@jac If you try accessing the hub directly on http://192.168.0.1/ it should pop up with a screen asking for a password (which should actually be on the tag you have)

Thanks mate, do you require access at all? Or is this something I’m able to set up?

[phenomlab]

@jac If you are able to get into the hub, for the moment, we just need to see if the router has connected (it should have). Once logged into the hub, go to “connected devices”

Then send me a screenshot of what you are able to see listed as connected

[JAC]

@phenomlab said in Virgin Media Broadband:

@jac If you are able to get into the hub, for the moment, we just need to see if the router has connected (it should have). Once logged into the hub, go to “connected devices”

Then send me a screenshot of what you are able to see listed as connected

‘Tenda’ which is the new router.

[JAC]

@jac hopefully it isn’t sensitive information. Feel free to remove once discussed.