Virgin Media Broadband

[JAC]

@phenomlab I’m just unsure where that blue cable goes . It must go into the virgin box but I don’t want to mess it up as the wife works from home .

[JAC]

@phenomlab will get the power adapters shortly.

[JAC]

I do apologise to anyone reading this thread, if you want a laugh this certainly is the thread to read .

[phenomlab]

@jac you won’t

[JAC]

@phenomlab ok… I’ve got the power line adapters now

[JAC]

[JAC]

Right so there’s the adaptor. So that needs to go into the virgin box? Or the Netgear box?

[JAC]

@jac so far I have… .

[JAC]

@jac should I just unplug the booster that’s currently in and use that port?

[phenomlab]

@jac yes. The only adapters that should be there when you’ve finished are the new power line ones.

[JAC]

@phenomlab Great. Thanks.

[JAC]

@jac

So I’ve plugged the blue cable into the virgin hub now. (Is that correct?)

I’ll now sort the power line adapter and remove the old virgin one.

[JAC]

@jac

Can’t go any further…

I’ll have to send it back the mains plug has a crack in it. .

[JAC]

@jac I wonder if something like this would be a good replacement if the Netgear one can’t be replaced?

https://www.amazon.co.uk/dp/B07Z7NY23Q/ref=cm_sw_r_apan_glt_fabc_TTYWE1QQMCN1MHP418WG?_encoding=UTF8&psc=1

[phenomlab]

@jac That’ll work the same way. The cracked power supply will work fine if you want to do a proof of concept. It looks like it’s been dropped, but it’s only dangerous if any of pins in the adapter are loose.

[JAC]

@phenomlab absolutely, one part seemed to feel loose mate yes.

I’ve requested a refund on return / new item to be sent.

We’ll see what happens. Unfortunately the virgin boosters are now unplugged but it should still work for now.

I need to wait to hear what they come back with although I am tempted to go through Amazon in the future as eBay sellers are hard to deal with .

[JAC]

@phenomlab said in Virgin Media Broadband:

It looks like it’s been dropped, but it’s only dangerous if any of pins in the adapter are loose.

Unfortunately when plugged in it actually was coming back out of the socket at the top mate.

[phenomlab]

@jac you can easily plug the boosters back in for now. Just remember that any replacement router you get needs to be cable modem based and not ADSL.

[phenomlab]

@jac Yeah, that’s not good or safe. Get a refund.

[JAC]

@phenomlab I think it may be best mate definitely.

Sorry to mither you mate, what would you recommend from Amazon around that price that will do the same job please?