@phenomlab That is an amazing page! Thanks for sharing that. Corentin did a great job with it.
Virgin Media Broadband
Solved
General
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@phenomlab said in Virgin Media Broadband:
@JAC Depends on the bandwidth available obviously, but unlikely to cause any significant impact.
We are on the 256mps package matey.
Correct me if I’m wrong but for example the Shield upstairs is connected via Ethernet taking 100mpbs, so if another one is connected then that’s 200mpbs relatively, I know I’ll have this wrong but the theory is there
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@JAC In “theory”, yes - but in practice, no. Streaming typically takes much less bandwidth - see below
https://www.cable.co.uk/broadband/guides/broadband-streaming/
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@phenomlab said in Virgin Media Broadband:
@JAC In “theory”, yes - but in practice, no. Streaming typically takes much less bandwidth - see below
https://www.cable.co.uk/broadband/guides/broadband-streaming/
Brilliant Mark, thank you very much for that
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@JAC I think it’s time to replace the Virgin Hub soon for something different.
The amount of times it drops out is unbelievable.
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@JAC From recollection, you have the newer Virgin Hub. There isn’t anything else.
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@phenomlab said in Virgin Media Broadband:
@JAC From recollection, you have the newer Virgin Hub. There isn’t anything else.
It is indeed mate yes. Unless you upgrade to their latest deal and then I think you get a new one.
What about buying a hub online? Would that resolve the issue?
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@JAC said in Virgin Media Broadband:
What about buying a hub online? Would that resolve the issue?
No, I don’t think so. I very much doubt it’s the hub. If you are experiencing disconnects, it would be beneficial to understand if this is the Wifi or the internet connection itself.
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@phenomlab said in Virgin Media Broadband:
@JAC said in Virgin Media Broadband:
What about buying a hub online? Would that resolve the issue?
No, I don’t think so. I very much doubt it’s the hub. If you are experiencing disconnects, it would be beneficial to understand if this is the Wifi or the internet connection itself.
Thanks mate. Seemed to cut off on phone and laptop earlier.
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@JAC said in Virgin Media Broadband:
@phenomlab said in Virgin Media Broadband:
@JAC said in Virgin Media Broadband:
What about buying a hub online? Would that resolve the issue?
No, I don’t think so. I very much doubt it’s the hub. If you are experiencing disconnects, it would be beneficial to understand if this is the Wifi or the internet connection itself.
Thanks mate. Seemed to cut off on phone and laptop earlier.
Ordered power line adapters, ethernet cable & ethernet adapter for laptop, can’t take any more of it disconnections 🤪🤪🤪.
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@JAC Probably a wise choice
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@phenomlab said in Virgin Media Broadband:
@JAC Probably a wise choice
Everything up to date, drivers up to date etc. Definitely a wise choice, it will provide the answer.
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@JAC although I think the WiFi router may have become faulty. It’s disconnected on other devices this week too.
Surely I could swap this for a different router? Although wouldn’t this mean you still have to have the virgin router plugged in and working?
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@JAC Is this the Virgin Hub itself ? If yes, when was the last time this was rebooted ? These devices sometimes develop faults, and a simple reboot is enough to fix the issue - just remove the power cable, wait 5 seconds, then reconnect it.
The hub takes a few minutes to boot properly, so don’t panic if it doesn’t work immediately.
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@phenomlab said in Virgin Media Broadband:
@JAC Is this the Virgin Hub itself ? If yes, when was the last time this was rebooted ? These devices sometimes develop faults, and a simple reboot is enough to fix the issue - just remove the power cable, wait 5 seconds, then reconnect it.
The hub takes a few minutes to boot properly, so don’t panic if it doesn’t work immediately.
I did all this last week mate, I phoned them up and they said there was no issue at their end.
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@JAC ok, but does the issue resolve itself if you reboot the hub ?
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@phenomlab said in Virgin Media Broadband:
@JAC ok, but does the issue resolve itself if you reboot the hub ?
No mate. The issue is it connects fine and then drops out and then reconnects.
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@JAC the WiFi, or the connection as a whole ? If it’s just the WiFi you can probably change the frequency it uses as it may be clashing with something else in the house.
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@phenomlab said in Virgin Media Broadband:
@JAC the WiFi, or the connection as a whole ? If it’s just the WiFi you can probably change the frequency it uses as it may be clashing with something else in the house.
The WiFi connection just seems to drop yes mate and disconnect every now and again.
That’s certainly worth a go mate, how would I do this?
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@JAC does is so this for all devices, or just random ones ? If so, then it’s probably the 2.4ghz and 5ghz issue which is well documented. Essentially, the hub broadcasts one single SSID and then the device negotiates when connecting and gets either frequency depending on the type it is.
The issue here is that 5ghz excels for speed, but isn’t great for distance. 2.4ghz is the opposite - it’s slower, but has a far greater range.
Basically, what we are doing here is splitting the SSID into two meaning you then have two networks and must choose which one when connecting. If you haven’t changed the factory settings then this is fine to do - if it doesn’t work as planned, you’ll just need to reset the hub.
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@phenomlab said in Virgin Media Broadband:
@JAC does is so this for all devices, or just random ones ? If so, then it’s probably the 2.4ghz and 5ghz issue which is well documented. Essentially, the hub broadcasts one single SSID and then the device negotiates when connecting and gets either frequency depending on the type it is.
The issue here is that 5ghz excels for speed, but isn’t great for distance. 2.4ghz is the opposite - it’s slower, but has a far greater range.
Basically, what we are doing here is splitting the SSID into two meaning you then have two networks and must choose which one when connecting. If you haven’t changed the factory settings then this is fine to do - if it doesn’t work as planned, you’ll just need to reset the hub.
Thanks for the advice mate, it varies mate, appears to vary anyway.
I will look into this later
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